At creavaa, customer satisfaction is important to us. If you receive a product that is damaged, defective, or not functioning properly, we are here to help.

Return Eligibility

Returns are accepted only in the following cases:

  • The product is damaged during delivery.
  • The product is not working or has a manufacturing defect.
  • The product received is different in colour from the one ordered.

Returns requested for reasons such as change of mind, dislike of the product, incorrect selection, or normal wear and tear will not be accepted.

Return Conditions

To be eligible for a return:

  • The return request must be made within 7 days of receiving the product.
  • The product must be unused and in its original condition.
  • All original packaging, tags, accessories, warranty cards, manuals, and invoices must be included.
  • Clear photos or videos showing the issue may be required for verification.

Return Process

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID along with photos or videos of the product.
  3. Our team will review your request.
  4. If approved, we will arrange a return pickup or provide return instructions.

Refund Policy

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method.
  • Refunds are processed within 7 business days after the returned product passes inspection.
  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products returned without original packaging or accessories.
  • Requests made after the 7-day return period.
  • Products showing signs of use, alteration, or unauthorised repair.
  • Change of mind or incorrect product selection by the customer.

Contact Us

For any return or refund assistance, please contact our customer support using the contact details provided on our website.